Technical User Operations Specialist, Weekends (pst)

HARVEY

San Francisco, United States
Base: $94,000 - $126,000 usd; bonus/equity: not sp...
Remote
3+ years technical support experience
Enterprise customer support background
Api troubleshooting and documentation
This role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform

Job Summary

  • This role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform.
  • The position requires a fixed Friday–Tuesday workweek schedule with dedicated weekend coverage included.
  • Candidates will receive structured hybrid working arrangements, comprehensive onboarding, and professional development stipends.

Matching Summary

This role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform.

Salary

Base: $94,000 - $126,000 USD; Bonus/Equity: Not specified; Benefits: Structured hybrid work, 4-week onboarding, professional development stipend

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Enterprise customer support background
  • API troubleshooting and documentation
  • AI product knowledge required
  • Friday to Tuesday weekend schedule

Nice-to-have

  • Empathetic communication style
  • Fast-paced environment adaptability
  • Cross-functional collaboration skills
  • Continuous learning mindset
  • White-glove service delivery

Key Requirements

  • 3+ years proven technical support experience
  • Experience with AI-driven products
  • Solid understanding of APIs
  • Proficiency with CRM systems

Work Rights

Not specified

Tailored Resume

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