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KION North America Corporation is seeking an International Dealer Support Coordinator fluent in English and Spanish to serve as the primary contact for their Mexican channel partner. This role involves managing order processes, providing customer support, and liaising between the dealer and various internal departments while adapting to different time zones.
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Job Summary
This role serves as the dedicated internal point of contact for strategic channel partners in Mexico, ensuring streamlined order processes.
The coordinator acts as a vital liaison between the Mexican dealer and various internal KION North America departments to resolve issues efficiently.
Candidates must be bilingual in English and Spanish with at least three years of experience in customer or channel support roles.
Matching Summary
Match Score: 75
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KION North America Corporation is seeking an International Dealer Support Coordinator fluent in English and Spanish to serve as the primary contact for their Mexican channel partner. This role involves managing order processes, providing customer support, and liaising between the dealer and various internal departments while adapting to different time zones.
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Skills & Requirements
Must-have
Fluent in English and Spanish
Manage internal order lifecycle
Provide dealer product support
Act as liaison between dealer and internal teams
Adapt to different time zones
Nice-to-have
Strong organizational skills
Proactive problem-solving abilities
Experience with CRM systems like Salesforce
Market intelligence research capabilities
Excellent interpersonal communication
Key Requirements
Bachelor's degree preferred or equivalent experience
3+ years in customer service or channel support
Proficiency in Microsoft Office Suite and CRM systems