Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
**
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping lean six sigma methodologies
** Workday is seeking a Sr. Business Process Analyst specializing in Knowledge Management and AI to enhance their global customer support operations. The ideal candidate will analyze data trends, optimize processes, and implement knowledge management initiatives using AI technologies in a fully remote work environment. **

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • Candidates will collaborate with cross-functional teams to integrate knowledge management systems with digital AI tools for proactive issue resolution.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst specializing in Knowledge Management and AI to enhance their global customer support operations. The ideal candidate will analyze data trends, optimize processes, and implement knowledge management initiatives using AI technologies in a fully remote work environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools KCS
  • Process mapping Lean Six Sigma methodologies
  • SQL and data visualization tools proficiency
  • Digital agent and chatbot system experience

Nice-to-have

  • Adaptable self-starter with sun-drenched optimism
  • Curious minds and courageous collaborators
  • Experience with emerging AI technologies
  • Strong written and verbal communication skills
  • Continuous learning in high-growth environment

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • KCS and Lean Six Sigma certification highly desirable
  • 2+ years experience with SQL and data visualization
  • Global customer support or software organization background

Work Rights

Not specified

Tailored Resume

Cover Letter