Customer Service Specialist – Video Teleconferencing (vtc)
Telstra
Canberra, Australia
Video teleconferencing (vtc) technology
Nv2 security clearance
Troubleshooting vtc hardware/software
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience
Job Summary
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience.
This is a permanent full-time role where you will be the go-to expert for VTC hardware/software setup, troubleshooting, and maintenance.
We offer performance-related pay, access to thousands of learning programs, and opportunities to work across our global presence.
Matching Summary
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience.
Skills & Requirements
Must-have
Video Teleconferencing (VTC) technology
NV2 Security Clearance
Troubleshooting VTC hardware/software
End-to-end customer experience
Service Level Agreements (SLAs)
Nice-to-have
Passion for exceeding customer expectations
Adaptability in fast-changing environments
Commitment to safety standards
Inclusive community
Sustainability focus
Key Requirements
NV2 Security Clearance (essential)
Australian Citizenship
ITIL knowledge (highly desirable)
ICT qualifications (highly desirable)
Experience in AV/VC technical environments (desirable)
Customer service or service desk roles (desirable)
Familiarity with CISCO TMS, PEXIP, Polycom Clarity Manager (desirable)