Manager/ Senior Manager- Service

KONE Macedonia

Accountable for safety of employees and end-users
Responsible for high level of customer satisfaction
Leading maintenance operations and ensuring quality
Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery

Job Summary

  • Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.
  • Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines.
  • Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors.

Matching Summary

Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.

Skills & Requirements

Must-have

  • Accountable for safety of employees and end-users
  • Responsible for high level of customer satisfaction
  • Leading Maintenance operations and ensuring quality
  • Driving deployment of KONE Way initiatives
  • Coaching team of supervisors and technicians

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement is a key focus area
  • Sustainability is an integral part of our culture
  • Ethical business practices
  • Good performance is recognized

Key Requirements

  • Individual target setting and action planning
  • Individual Operations Plans for supervisors
  • Safety and business process audits
  • Received orders and monetary value sales targets

Work Rights

Not specified

Tailored Resume

Cover Letter