Customer Service Executive (Automotive)

TRUST RECRUIT PTE. LTD.

Singapore, Singapore
Not specified
3 years automotive aftersales experience
Experience managing 5 staff or more
Handling key accounts and fleet customers
Trust Recruit Pte. Ltd. is seeking a Customer Service Executive in Singapore to lead a team in the automotive sector, focusing on customer service excellence and effective workshop management. The role requires significant experience in automotive aftersales, particularly in managing key accounts and customer complaints

Job Summary

  • The role involves leading and supervising a team of Service Advisors, Customer Service Assistants, and Admin Assistants in Centre B.
  • Candidates must have experience in attending to customer complaints and performing service recovery effectively.
  • The position requires managing fleet customers to ensure quality of service and maintain a high customer retention rate.

Matching Summary

Match Score: 75

Trust Recruit Pte. Ltd. is seeking a Customer Service Executive in Singapore to lead a team in the automotive sector, focusing on customer service excellence and effective workshop management. The role requires significant experience in automotive aftersales, particularly in managing key accounts and customer complaints.

Skills & Requirements

Must-have

  • 3 years automotive aftersales experience
  • Experience managing 5 staff or more
  • Handling key accounts and fleet customers
  • Customer complaint resolution skills

Nice-to-have

  • Demonstrate professionalism and integrity
  • Independence at work
  • Excellent customer service orientation

Key Requirements

  • 3 years automotive aftersales or frontline experience
  • Experience managing 5 staff or more
  • Experience handling key accounts and fleet customers

Work Rights

Not specified

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