This role leads the Global Digital Support and Business Capability teams based in Amgen India to drive digital innovation across the global Order-to-Cash ecosystem
Job Summary
This role leads the Global Digital Support and Business Capability teams based in Amgen India to drive digital innovation across the global Order-to-Cash ecosystem.
The successful candidate will optimize SAP, EDI, and Salesforce CRM systems while fostering a culture of operational excellence and customer-centricity.
Reporting to the Director of Global Customer Experience & Order-to-Cash, this position requires a leader capable of managing diverse teams across Americas, EMEA, and JAPAC regions.
Matching Summary
This role leads the Global Digital Support and Business Capability teams based in Amgen India to drive digital innovation across the global Order-to-Cash ecosystem.
Skills & Requirements
Must-have
7+ years leadership experience
SAP and Order-to-Cash expertise
Global cross-functional team management
Digital transformation initiative leadership
Salesforce CRM and AI solutions
Nice-to-have
Strategic thinking and foresight
Data-driven decision making mindset
Cultural ambassador and influencer
Advanced analytics and storytelling skills
Continuous improvement champion
Key Requirements
7+ years leadership experience in supply chain or digital systems
5+ years proven people leadership success
3+ years experience in diverse global regions
Strong expertise in end-to-end Order-to-Cash processes