Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors
Job Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.
Manages high volume of calls, handling inbound customer inquiries and proactive outbound calls to drive sales opportunities, while also taking ownership of customer complaints and leading internal investigations.
Monitors delivery analysis and PowerBI dashboards to track critical KPIs, specifically Churn Rate and Fulfillment Rate, and provides ad-hoc emergency response for urgent escalations after hours.
Matching Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.
Skills & Requirements
Must-have
Order lifecycle management
Operations coordination
High-volume call management
Complaint resolution
Delivery analysis and reporting
Nice-to-have
Customer service orientation
Motivated learner
Adaptable and detail-oriented
Team environment collaboration
Key Requirements
1-2 years experience in customer experience management
Bachelor degree in Business, Foreign Languages, logistics or planning