Salesforce Service Cloud Business Analyst

Ventura Foods LLC

Irvine, CA, US
Base: $84,620.00 - $108,399.90; bonus/equity: not ...
On-site
Salesforce service cloud platform
Case management and order management
User experience and adoption
Join an industry leading B2B food manufacturing company as our Salesforce Service Cloud Business Administrator, where you’ll own and optimize the platform that powers our customer-facing operations

Job Summary

  • Join an industry leading B2B food manufacturing company as our Salesforce Service Cloud Business Administrator, where you’ll own and optimize the platform that powers our customer-facing operations.
  • In this highly collaborative, cross-functional role, you will serve as the business-side owner of our Salesforce Service Cloud platform, and enhance case and order management workflows, improve user experience and adoption, and deliver insights that help our teams serve customers better.
  • Ventura Foods offers career growth opportunities as well as competitive compensation and benefits including Medical, Prescription, Dental, & Vision coverage, Profit Sharing and 401(k) matching, Paid Vacation, Sick Time, and Holidays.

Matching Summary

Join an industry leading B2B food manufacturing company as our Salesforce Service Cloud Business Administrator, where you’ll own and optimize the platform that powers our customer-facing operations.

Salary

Base: $84,620.00 - $108,399.90; Bonus/Equity: Not specified; Benefits: Medical, Prescription, Dental, & Vision, Profit Sharing and 401(k) matching, Paid Vacation, Sick Time, and Holidays

Skills & Requirements

Must-have

  • Salesforce Service Cloud platform
  • Case management and order management
  • User experience and adoption
  • Dashboards and reporting
  • Data governance and security

Nice-to-have

  • AI and automation tools
  • Professional Services Automation tooling
  • Customer success tooling

Key Requirements

  • 1+ years Salesforce Administrator experience
  • Salesforce Service Cloud focus required
  • Bachelor's degree or equivalent experience
  • Salesforce Administrator Certification desired
  • Experience with change management

Work Rights

Not specified

Tailored Resume

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