The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues
Job Summary
The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues.
Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment, ensuring conference rooms are well-maintained and user setups are flawlessly executed.
The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients, fostering strong relationships and ensuring a consistently high-quality user support experience.
Matching Summary
The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues.
Skills & Requirements
Must-have
end-to-end onsite and remote user support
hardware and accessory deployment
diagnose hardware issues
support AV equipment
ticket management
ITSM System usage
Nice-to-have
fostering strong relationships with users
understanding user needs
ensuring user satisfaction
active listening
detail oriented
team culture
customer experience focus
Key Requirements
1 to 2 years’ related experience and/or training in IT Services
High school diploma or GED
Microsoft Windows 11, Mac OS X, Linux Fundamentals
Hardware Level troubleshooting and Installation
basic functionality of mobile devices (iOS, Android)