Client Services Specialist, German Speaking

Autodesk

Dublin, Ireland
On-site
Fluent in english and german
Troubleshoot software access issues
Communicate via phone, chat, and email
Autodesk is seeking a German-speaking Client Services Specialist for a one-year fixed-term contract in Dublin, Ireland. The role focuses on providing support to customers and partners, ensuring their requests are handled effectively to enhance customer satisfaction

Job Summary

  • Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues.
  • Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests.
  • Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars.

Matching Summary

Match Score: 85

Autodesk is seeking a German-speaking Client Services Specialist for a one-year fixed-term contract in Dublin, Ireland. The role focuses on providing support to customers and partners, ensuring their requests are handled effectively to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Fluent in English and German
  • Troubleshoot software access issues
  • Communicate via phone, chat, and email
  • Provide customer training and support

Nice-to-have

  • Speak another European language
  • Identify trends and propose solutions
  • Improve processes and systems

Key Requirements

  • 1-year fixed-term contract
  • Fluent in English and German

Work Rights

Not specified

Tailored Resume

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