Medical Complaint Handling Specialist With Italian

467

Warsaw, Poland
Not specified; not specified; not specified
Hybrid (3 days in the office, 2 days remote weekly)
Proficiency in english and italian languages
Experience in customer service or complaints handling
Knowledge of gdpr and local regulations
Alcon is seeking a Medical Complaint Handling Specialist fluent in Italian to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing complaint records for Alcon's medical devices and OTC products in compliance with global regulations, while promoting a culture of inclusivity and career growth

Job Summary

  • This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global standards.
  • The specialist processes technical product complaints and adverse event reports across the EMEA region while maintaining regulatory compliance.
  • Employees benefit from a flexible hybrid work model (3/2 weekly) and opportunities to influence solution design in an international environment.

Matching Summary

Match Score: 85

Alcon is seeking a Medical Complaint Handling Specialist fluent in Italian to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing complaint records for Alcon's medical devices and OTC products in compliance with global regulations, while promoting a culture of inclusivity and career growth.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Proficiency in English and Italian languages
  • Experience in customer service or complaints handling
  • Knowledge of GDPR and local regulations
  • Ability to triage and investigate product complaints
  • Computer literacy with standard software platforms

Nice-to-have

  • Experience in quality management systems
  • Effective communication with stakeholders
  • Ability to work in a high-paced agile environment
  • Interest in global eye health innovation
  • Collaboration skills in international teams

Key Requirements

  • About 1 year of experience in customer service or complaints handling
  • Completed higher education degree
  • Fluency in English and Italian required

Work Rights

Not specified

Tailored Resume

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