Global Service Manager With German

Citi

Warsaw, Poland
Base: 151 920,00 zł - 258 680,00 zł; bonus/equity:...
Hybrid
Client communication and relationship management
Program optimization and digitization
Issue tracking and root cause analysis
Frequent and proactive two-way client communication that supports strategic and operational aims

Job Summary

  • Frequent and proactive two-way client communication that supports strategic and operational aims.
  • Work with global clients on program optimization, digitization and adoption of self-service tools.
  • By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits.

Matching Summary

Frequent and proactive two-way client communication that supports strategic and operational aims.

Salary

Base: 151 920,00 zł - 258 680,00 zł; Bonus/Equity: Not specified; Benefits: Employer paid Defined Contribution Pension Plan, Private Medical Care, Life Insurance, EAP, Paid Parental Leave, Sport Card, Cafeteria/flex benefit, annual discretionary incentive award

Skills & Requirements

Must-have

  • Client communication and relationship management
  • Program optimization and digitization
  • Issue tracking and root cause analysis
  • Global project management
  • Fluent English and German

Nice-to-have

  • Client feedback and performance KPI analysis
  • Proactive program improvement
  • Adaptable workflow system skills

Key Requirements

  • Minimum 3 years B2B/corporate customer service/account management
  • Project management skills desirable

Work Rights

Not specified

Tailored Resume

Cover Letter