P&c Delivery Compliance Principal

NTT AUSTRALIA PTY

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Global business services delivery
Data-driven performance management
Stakeholder communication and reporting
** NTT Data is seeking a Principal Global Business Operations Specialist to oversee the delivery of Global Business Services, focusing on customer service excellence and compliance. The ideal candidate will have extensive experience in outsourced service delivery and project management, along with strong interpersonal and data-driven management skills. This hybrid role offers the opportunity to work in a diverse and innovative environment. **

Job Summary

  • The Principal Global Business Operations Specialist is responsible for managing and providing expertise on the delivery of Global Business Services (GBS) services and achieves exceptional customer service, in line with GBS strategy.
  • Key responsibilities include building effective relationships with GBS customers, ensuring service agreements are understood and upheld, and employing a data-driven approach to performance management.
  • The role supports continuous improvement, organization development, and drives innovation in collaboration with process owners and business to achieve efficiencies and keep up with market trends.

Matching Summary

Match Score: 75

** NTT Data is seeking a Principal Global Business Operations Specialist to oversee the delivery of Global Business Services, focusing on customer service excellence and compliance. The ideal candidate will have extensive experience in outsourced service delivery and project management, along with strong interpersonal and data-driven management skills. This hybrid role offers the opportunity to work in a diverse and innovative environment. **

Skills & Requirements

Must-have

  • Global Business Services delivery
  • data-driven performance management
  • stakeholder communication and reporting
  • process improvement and compliance
  • conflict management and negotiation

Nice-to-have

  • customer focus and service excellence
  • collaboration for process excellence
  • driving innovation and efficiencies
  • embraces diversity and inclusion

Key Requirements

  • Bachelor’s degree in business management or engineering
  • Extended experience managing outsourced service delivery
  • Extended experience in project management
  • Advanced broad knowledge in Finance, HR, opportunity-to-cash, or source-to-pay
  • Excellent understanding and experience of data-led management

Work Rights

Not specified

Tailored Resume

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