Telephone Operator

Sofitel Brisbane Central

6th Of October City, Egypt
On-site
Answer incoming calls promptly
Operate telephone switchboard or pbx system
Handle emergency calls following procedures
The role involves answering incoming calls promptly and directing them to appropriate guests or departments

Job Summary

  • The role involves answering incoming calls promptly and directing them to appropriate guests or departments.
  • Candidates must operate the hotel's telephone switchboard while maintaining accurate records of all communications.
  • The position requires providing excellent customer service by resolving inquiries and handling guest requests efficiently.

Matching Summary

The role involves answering incoming calls promptly and directing them to appropriate guests or departments.

Skills & Requirements

Must-have

  • Answer incoming calls promptly
  • Operate telephone switchboard or PBX system
  • Handle emergency calls following procedures

Nice-to-have

  • Ability to remain calm under pressure
  • Strong listening and interpersonal skills
  • Fluency in English language

Key Requirements

  • Bachelor's degree in hospitality or equivalent
  • Previous experience in a similar role preferred
  • Fluency in English required

Work Rights

Not specified

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