Customer Service Representative

Waypoint Underwriting Management

Remote
Base: $14.09 - $16.00 hourly; bonus/equity: not sp...
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Answering incoming telephone calls
Providing eligibility and claim information
Investigating claim payment issues
** Waypoint Underwriting Management is seeking a remote Customer Service Representative responsible for providing information about claims and medical coverage to customers. The role emphasizes exceptional service, effective communication skills, and the ability to work independently while managing a variety of tasks. **

Job Summary

  • Interact with customers to provide information in response to inquiries about claims, setting the tone for exceptional white-glove service.
  • Responsibilities include answering calls, providing claim information, investigating payment issues, and documenting interactions in the claim system.
  • Successful candidates will possess effective time management, problem-solving skills, and the ability to handle multiple tasks in a fast-paced team environment.

Matching Summary

Match Score: 75

** Waypoint Underwriting Management is seeking a remote Customer Service Representative responsible for providing information about claims and medical coverage to customers. The role emphasizes exceptional service, effective communication skills, and the ability to work independently while managing a variety of tasks. **

Salary

Base: $14.09 - $16.00 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Answering incoming telephone calls
  • Providing eligibility and claim information
  • Investigating claim payment issues
  • Documenting telephone call details
  • Understanding HIPAA Regulations

Nice-to-have

  • Exceptional white-glove service
  • Independent judgment and communication skills
  • Single call resolution capability
  • Work effectively in a fast paced team

Key Requirements

  • Intermediate skill level in Microsoft Office programs
  • Computer experience with related claims and business software
  • Ability to function independently within established guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter