Junior Operations Specialist In Customer Support (german)
Glanbia
Gdańsk, Poland
Not specified; not specified; benefits: private li...
Hybrid (1 day in the office/month)
Fluent english and german communication
C1 level proficiency in spoken and written languages
Ability to work 24/7 shift system including evenings
Glanbia is seeking a Junior Operations Specialist in Customer Support, fluent in German and English, to assist air travelers with flight-related issues. The role involves communication across multiple channels and requires a commitment to customer service, with training provided for legal aspects of claims. This position offers a hybrid work model and a variety of benefits aimed at employee well-being
Job Summary
Assist customers at every stage of the claim-handling process for delayed, cancelled, or overbooked flights using proprietary AI technology.
Join a global Operations Team with 25 nationalities while utilizing legal knowledge provided through relevant training.
Enjoy comprehensive perks including private health insurance, flexible benefits like gym memberships, and unlimited free use of AirHelp services.
Matching Summary
Match Score: 85
Glanbia is seeking a Junior Operations Specialist in Customer Support, fluent in German and English, to assist air travelers with flight-related issues. The role involves communication across multiple channels and requires a commitment to customer service, with training provided for legal aspects of claims. This position offers a hybrid work model and a variety of benefits aimed at employee well-being.
Salary
Not specified; Not specified; Benefits: Private life and health Insurance, Flexible benefits, Annual travel allowance
Skills & Requirements
Must-have
Fluent English and German communication
C1 level proficiency in spoken and written languages
Ability to work 24/7 shift system including evenings
Experience with customer service targets
Attention to detail in following procedures
Nice-to-have
Eagerness to learn about the airline industry
Satisfaction from helping people go the extra mile
Prior experience working with performance targets
Key Requirements
Minimum C1 level in English and German
Willingness to work rotating shifts 24/7/365
No specific degree mentioned but legal knowledge training provided