Network Security Engineer (l1) - English Speaker

NTT DATA

Fully remote
Fluent english proficiency required
Entry-level troubleshooting experience
Itil process knowledge
NTT DATA is seeking a Network Security Engineer (L1) who will serve as the first point of contact for clients, ensuring the operational integrity of their IT systems. The ideal candidate will have entry-level experience in troubleshooting and support within the ICT sector, with a focus on client-centric service

Job Summary

  • This role serves as the first point of contact for clients to ensure IT infrastructure remains operational with zero missed SLA conditions.
  • The engineer will monitor client infrastructure using technologies like CISCO, Juniper, and Palo Alto while resolving incidents via telephonic or chat support.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where employees can grow and thrive.

Matching Summary

Match Score: 85

NTT DATA is seeking a Network Security Engineer (L1) who will serve as the first point of contact for clients, ensuring the operational integrity of their IT systems. The ideal candidate will have entry-level experience in troubleshooting and support within the ICT sector, with a focus on client-centric service.

Skills & Requirements

Must-have

  • Fluent English proficiency required
  • Entry-level troubleshooting experience
  • ITIL process knowledge
  • Shift work availability including weekends
  • CISCO, Juniper, Palo Alto, Aruba, Fortinet

Nice-to-have

  • CCNA or CCNA Security certification
  • Service Now or Logic Monitor experience
  • Client-centric communication approach
  • Active listening techniques
  • Positive outlook in pressurized environments

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • Basic knowledge of management agents and redundancy concepts
  • Proficiency in ITSM tools and SOP adherence

Work Rights

Not specified

Tailored Resume

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