The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints
Job Summary
The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints.
This role involves managing a Hybrid Partner Model, overseeing external design agencies and contractors to ensure outsourced work meets internal standards.
Benefits include hybrid ways of working, exclusive discounts, and comprehensive health and wellbeing services.
Matching Summary
The Senior Manager of Design is the strategic lead for the end-to-end customer journey, defining standards for UX, UI, and Service Design across all retail touchpoints.
Skills & Requirements
Must-have
Manage external design agencies
Define UX, UI, and Service Design standards
Maintain centralized Design System (Figma)
Architect omnichannel journey
WCAG accessibility standards
Retail design mastery
Figma expert-level use
Nice-to-have
Thrive on positive energy
Creatively gifted
User experience focus
Dream big
Leave your mark
Key Requirements
10+ years in design
4+ years in a leadership role
Proven experience managing creative or UX agencies