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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experiences with telecommunications services. The role requires strong technical knowledge of various telecommunications technologies and excellent communication and stakeholder engagement skills. This opportunity promotes a supportive and inclusive workplace culture while contributing to Australia's digital infrastructure.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
The position offers flexible working arrangements, equal employment opportunities, and the chance to contribute to building Australia's future digital infrastructure.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experiences with telecommunications services. The role requires strong technical knowledge of various telecommunications technologies and excellent communication and stakeholder engagement skills. This opportunity promotes a supportive and inclusive workplace culture while contributing to Australia's digital infrastructure.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer order management
Stakeholder communication skills
Shift rotation availability
Nice-to-have
Customer empathy and engagement
Operational process improvement
Case or account management experience
Strong organizational skills
Defined process decision making
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments