Customer Service Specialist

Abbott

Abingdon, United Kingdom
**
Excellent written and oral communication skills
Strong problem solving skills
Ability to prioritize workload to meet deadlines
** Abbott is seeking a Customer Service Specialist for its Toxicology division in Abingdon, UK, focusing on delivering exceptional customer experiences in a fast-paced environment. The role involves managing customer queries, resolving issues, and maintaining high levels of satisfaction and loyalty. **

Job Summary

  • The role focuses on delivering outstanding customer experiences by ensuring every interaction is handled with care and professionalism.
  • You will act as a key liaison between the laboratory, external service providers, and customers to resolve sample discrepancies.
  • The position requires logging and investigating customer complaints while implementing improvements to ensure long-term success.

Matching Summary

Match Score: 75

** Abbott is seeking a Customer Service Specialist for its Toxicology division in Abingdon, UK, focusing on delivering exceptional customer experiences in a fast-paced environment. The role involves managing customer queries, resolving issues, and maintaining high levels of satisfaction and loyalty. **

Skills & Requirements

Must-have

  • Excellent written and oral communication skills
  • Strong problem solving skills
  • Ability to prioritize workload to meet deadlines
  • Customer and quality focused mindset

Nice-to-have

  • Good working knowledge of Microsoft applications
  • Experience in Salesforce and Sage systems
  • Proactive process improvement orientation

Key Requirements

  • Excellent written and oral communication skills
  • Strong problem solving abilities
  • Customer and quality focused approach

Work Rights

Not specified

Tailored Resume

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