10+ years managerial experience in financial services
Customer centre leadership and team management
Vendor outsourcing and third-party risk management
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AIA is seeking an Associate Director for Customer Centres to lead initiatives that enhance customer service and digital adoption while managing vendor outsourcing and operational efficiency. The ideal candidate should possess extensive managerial experience in the financial or service industry, with a strong focus on customer service and analytical abilities.
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Job Summary
The role focuses on leading a next-generation Customer Centre to deliver seamless end-to-end service while driving high customer satisfaction scores.
Candidates will be responsible for transforming branch staff from transactional roles into advisory positions through comprehensive upskilling and strategic development.
The position requires overseeing the complete lifecycle of vendor outsourcing, including risk assessments, compliance, and contract management to ensure operational efficiency.
Matching Summary
Match Score: 75
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AIA is seeking an Associate Director for Customer Centres to lead initiatives that enhance customer service and digital adoption while managing vendor outsourcing and operational efficiency. The ideal candidate should possess extensive managerial experience in the financial or service industry, with a strong focus on customer service and analytical abilities.
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Skills & Requirements
Must-have
10+ years managerial experience in financial services
Customer centre leadership and team management
Vendor outsourcing and third-party risk management
Digital adoption and agile practice implementation