Customer Excellence Manager - Health Sciences

Amex GBT

United States
Base: $72,100.00 - $133,900.00; bonus/equity: elig...
Not specified
Strategic liaison for life science clients
Proactive communication and positive relationships
Resolve customer inquiries and issues
Amex GBT is seeking a Customer Excellence Manager for their Health Sciences division, focusing on delivering exceptional service and managing strategic meetings for life science clients. The ideal candidate will possess strong organizational skills, customer-centricity, and experience in event management or account management within the life sciences sector

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • In this role, the Customer Excellence Manager will provide strategic oversight of a Life Science customer’s strategic meetings and events program, ensuring outstanding service delivery and seamless program execution.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and access to over 20,000 courses on our learning platform.

Matching Summary

Match Score: 85

Amex GBT is seeking a Customer Excellence Manager for their Health Sciences division, focusing on delivering exceptional service and managing strategic meetings for life science clients. The ideal candidate will possess strong organizational skills, customer-centricity, and experience in event management or account management within the life sciences sector.

Salary

Base: $72,100.00 - $133,900.00; Bonus/Equity: eligible for sales incentive plan or discretionary annual bonus; Benefits: comprehensive US benefits programs

Skills & Requirements

Must-have

  • strategic liaison for life science clients
  • proactive communication and positive relationships
  • resolve customer inquiries and issues
  • meeting lifecycle status updates
  • meeting logs and reporting
  • customer satisfaction monitoring
  • process improvement identification

Nice-to-have

  • customer-centric attitude
  • dedication to service excellence
  • collaboration tools proficiency
  • act on own initiative
  • make confident decisions
  • passion for mission

Key Requirements

  • 3+ years experience in event management, account management, or life science industry support
  • Bachelor's degree or equivalent professional experience
  • Strong organizational and project management skills
  • Proven analytical skills and attention to detail
  • Excellent written and verbal communication
  • Proficiency with meeting/event management platforms (Cvent preferred) and CRM systems
  • Understanding of pharmaceutical industry compliance and healthcare regulations
  • Proficiency in collaboration tools (SharePoint, Smartsheet, Outlook, Excel)
  • Experience with resource planning and capacity management
  • Experience managing high-value or regulated industry clients
  • Experience managing healthcare compliance and TOV for life sciences
  • Ability to travel domestically and internationally as needed (10-20%)

Work Rights

Not specified

Tailored Resume

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