Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager for IT Service Management (ITSM) to oversee governance, operational models, and processes in alignment with ITIL best practices. The ideal candidate will have extensive ITSM experience, strong leadership skills, and a focus on continuous improvement while embodying Integer's core values of collaboration, innovation, and integrity
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k) plan with matching.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management (ITSM) to oversee governance, operational models, and processes in alignment with ITIL best practices. The ideal candidate will have extensive ITSM experience, strong leadership skills, and a focus on continuous improvement while embodying Integer's core values of collaboration, innovation, and integrity.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
SOX IT General Controls audit readiness
Incident Change Problem Management oversight
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience with large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Partnering with Internal Audit teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with Incident, Change, and Problem Management
Strong working knowledge of SOX ITGCs or regulated IT controls