Customer Success Manager (B2B, IT / SaaS Industry) SW228

PASONA SINGAPORE PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 120 MAXWELL ROAD TANJONG PAGAR MRT STATION (EW15) 069119
Sgd 5,400 - 8,000 / monthly pm
On-site
Account management
Customer experience
Customer success
PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager for their B2B IT/SaaS business, responsible for managing the entire customer lifecycle from onboarding to renewal. The ideal candidate should have 4-7 years of relevant experience, strong communication skills, and the ability to work across global time zones

Job Summary

  • Customer Success Manager (B2B, IT / SaaS Industry) Job Description : Strategic Customer Success Manager driving global growth and HQ alignment
  • Job Purpose This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal
  • You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company

Matching Summary

Match Score: 85

PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager for their B2B IT/SaaS business, responsible for managing the entire customer lifecycle from onboarding to renewal. The ideal candidate should have 4-7 years of relevant experience, strong communication skills, and the ability to work across global time zones.

Salary

SGD 5,400 - 8,000 / Monthly

Skills & Requirements

Must-have

  • Account Management
  • Customer Experience
  • Customer Success
  • SaaS
  • Consulting

Nice-to-have

  • Product Knowledge
  • Management Skills
  • Microsoft Excel
  • Strong Attention To Detail
  • Customer Support
  • Problem Solving
  • Written Communication
  • B2B
  • Enterprise Software
  • Adaptability
  • Project Management
  • Advocate
  • Presentation Skills
  • Customer Satisfaction
  • Screening

Key Requirements

  • Minimum 4 years experience

Work Rights

Tailored Resume

Cover Letter