Duetto is seeking a Customer Success Manager for its LATAM region, focusing on driving customer satisfaction and maximizing the adoption of its revenue management solutions. The role involves building relationships with hotel clients, providing expert guidance, and ensuring measurable success through product utilization
Job Summary
Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria.
Build and maintain strong relationships with hotel clients across LATAM, driving revenue expansion, renewals and minimizing churn.
Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI.
Matching Summary
Match Score: 85
Duetto is seeking a Customer Success Manager for its LATAM region, focusing on driving customer satisfaction and maximizing the adoption of its revenue management solutions. The role involves building relationships with hotel clients, providing expert guidance, and ensuring measurable success through product utilization.
Skills & Requirements
Must-have
Hospitality Revenue Management expertise
Customer relationship management
Product adoption and optimization
Analyze data and market trends
Fluent in Spanish and English
Nice-to-have
Creative problem solver
Goal-focused business manager
Team player
Voice of the customer
Knowledge sharing and collaboration
Key Requirements
3+ years’ experience in Hospitality Revenue Management
Proven track record in a customer-facing role
Strong understanding of hotel KPIs and RMS systems
Proficiency in Duetto solutions or comparable tools
Based in Mexico (Mexico City preferred)
Ability to travel regionally within LATAM & USA (25–40%)