Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability.
The IT Service Desk Analyst role is service critical, acting as the first point of contact for a global user base and ensuring timely resolution of IT issues.
This is a fully onsite role based in Milton Keynes, requiring proactive individuals with strong technical and customer support skills.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability.
Skills & Requirements
Must-have
First line IT support
Service Now ticketing system
Microsoft Windows troubleshooting
Active Directory management
Inbound and outbound call handling
Technical issue escalation
Onsite work in Milton Keynes
Nice-to-have
Experience with Mac operating system
High level customer engagement
Proactive and self-motivated
Strong time management and multitasking
Knowledge of IT systems and Service Management tools
Excellent spoken and written English
Key Requirements
2-4 years IT service/help desk experience
Experience supporting Windows-based environments
Educated in computer science or equivalent experience