Software Tech Support Engineer

Applied Materials

Bangalore, India
Secs/gem, hsms, factory automation
Mes systems, equipment control software
Troubleshoot complex customer issues
Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed

Job Summary

  • Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed.
  • Perform new installations/SW upgrades on customer semiconductor fabs and troubleshoot complex cases and field support teams.
  • Develop training programs for field engineers and end users, and proactively drive support-related feature developments within the team.

Matching Summary

Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed.

Skills & Requirements

Must-have

  • SECS/GEM, HSMS, factory automation
  • MES systems, equipment control software
  • Troubleshoot complex customer issues
  • Reproduce customer issues on internal systems
  • Root Cause Analysis

Nice-to-have

  • Self-learning capability and passion
  • Supportive work culture
  • Drive for resolution
  • Customer experience focus

Key Requirements

  • 3+ years semiconductor industry experience
  • Bachelor's or Master's degree
  • Code debugging skills (Advantage)
  • SW development/testing experience (Advantage)

Work Rights

Not specified

Tailored Resume

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