Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
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Burrro is seeking an Associate for their Payroll Client Services team, focused on providing outstanding support to clients regarding payroll inquiries. The position demands strong communication skills, payroll knowledge, and a collaborative spirit, with the work schedule from Saturday to Wednesday.
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Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 75
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Burrro is seeking an Associate for their Payroll Client Services team, focused on providing outstanding support to clients regarding payroll inquiries. The position demands strong communication skills, payroll knowledge, and a collaborative spirit, with the work schedule from Saturday to Wednesday.
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Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits, work from anywhere, flexible paid time off, flexible working hours, 16 weeks paid parental leave, mental health support services, stock options
Skills & Requirements
Must-have
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Excellent problem-solving capabilities
Superior written and verbal communication skills
Experience with Zendesk, Slack, and Notion
Nice-to-have
Energetic, curious, motivated, and ambitious
Keen interest in enhancing payroll expertise
Collaborative team member
Continuous learning and career development
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience with customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion