Specialist, Proactive Outreach

DoorDash

Tempe, AZ, United States
On-site
Customer service experience
Problem-solving skills
De-escalation skills
The Elite Proactive Live Order Monitoring team supports our Dashpass customers by preventing delivery issues before they occur

Job Summary

  • The Elite Proactive Live Order Monitoring team supports our Dashpass customers by preventing delivery issues before they occur.
  • This role will primarily be responsible for engaging in proactive outreach to support our VIP customers.
  • We offer great compensation packages and comprehensive health benefits.

Matching Summary

The Elite Proactive Live Order Monitoring team supports our Dashpass customers by preventing delivery issues before they occur.

Skills & Requirements

Must-have

  • customer service experience
  • problem-solving skills
  • de-escalation skills
  • attention to detail
  • critical thinking skills
  • proactive customer outreach

Nice-to-have

  • customer success passion
  • bias towards action
  • thrive in fast-paced environment
  • support consumers, dashers, merchants
  • previous DoorDash experience

Key Requirements

  • 1 year customer service experience
  • Experience with de-escalating customers

Work Rights

Not specified

Tailored Resume

Cover Letter