Customer Care, Retail Operations

MillerKnoll

Tokyo, Japan
On-site
Order fulfillment for retail and wholesale customers
Manage day-to-day order processing
Follow up with suppliers for on-time delivery
MillerKnoll is seeking a Customer Care professional for their Retail Operations team in Tokyo, Japan. The role involves managing order fulfillment and ensuring customer satisfaction, requiring strong experience in customer service and collaboration across various teams

Job Summary

  • Support and ensure order fulfillment for all orders received to meet customer expectations.
  • Work and ensure all orders are fulfilled on-time, including warranty claim orders.
  • Build good relationships with all internal and external customers to achieve 100% Customer Satisfaction.

Matching Summary

Match Score: 85

MillerKnoll is seeking a Customer Care professional for their Retail Operations team in Tokyo, Japan. The role involves managing order fulfillment and ensuring customer satisfaction, requiring strong experience in customer service and collaboration across various teams.

Skills & Requirements

Must-have

  • Order fulfillment for retail and wholesale customers
  • Manage day-to-day order processing
  • Follow up with suppliers for on-time delivery
  • Process warranty claims and replacements
  • Collaborate with logistics and internal teams
  • Report weekly and monthly performance KPIs

Nice-to-have

  • Passion for providing excellent customer service
  • Ability to challenge the status quo
  • Commercially focused and results-oriented
  • Ambitious, energetic, and highly driven
  • Continuous improvement initiatives

Key Requirements

  • Minimum of 5 years' experience in customer fulfillment
  • Proficient in Japanese and English (writing and vocal)
  • Strong in using Microsoft Windows standard applications

Work Rights

Not specified

Tailored Resume

Cover Letter