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The role of Connect and Assure Specialist at nbn involves managing end-to-end technical case management for business customer orders and incidents, with a focus on delivering a high-quality customer experience. The position requires strong telecommunications knowledge and operational support experience, along with excellent communication and organizational skills. nbn promotes an inclusive workplace with flexible arrangements and various employee benefits.
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Job Summary
The role involves end-to-end ownership of technical case management for business customer orders and incidents to ensure efficient outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.
Matching Summary
Match Score: 75
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The role of Connect and Assure Specialist at nbn involves managing end-to-end technical case management for business customer orders and incidents, with a focus on delivering a high-quality customer experience. The position requires strong telecommunications knowledge and operational support experience, along with excellent communication and organizational skills. nbn promotes an inclusive workplace with flexible arrangements and various employee benefits.
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