Strategy & Operations Manager, Customer Success

GlossGenius

New York, NY, United States
Base: $170,000-$215,000; equity: target equity inc...
On-site
6+ years in operations or strategy
Analytical problem solving skills
Cross-functional collaboration experience
The role focuses on driving the strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry

Job Summary

  • The role focuses on driving the strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry.
  • Candidates will collaborate across Sales, Product, and CX teams to define onboarding activities and ensure execution processes support early lifecycle success.
  • GlossGenius offers a competitive base salary between $170,000-$215,000 plus target equity and comprehensive benefits including fully-paid parental leave.

Matching Summary

The role focuses on driving the strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry.

Salary

Base: $170,000-$215,000; Equity: Target equity included; Benefits: Flexible PTO, health insurance, 401k, professional development stipend

Skills & Requirements

Must-have

  • 6+ years in operations or strategy
  • Analytical problem solving skills
  • Cross-functional collaboration experience
  • Data synthesis and modeling capabilities
  • Hybrid work availability in NYC

Nice-to-have

  • Startup environment experience
  • Beauty and wellness industry knowledge
  • Resourceful and scrappy operator mindset
  • Ability to work with minimal oversight
  • Experience scaling new customer segments

Key Requirements

  • 6+ years relevant experience
  • Commutable to New York, NY headquarters
  • Hybrid work schedule compliance

Work Rights

Not specified

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