Analyst – Scheduler & Real-time Analytics-wfm

reiseleiter-job.de

Bangalore, India
Advanced proficiency in iex and cisco tools
Real-time contact center performance monitoring
Workforce scheduling and optimization
Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry.
  • This role focuses on improving contact center efficiency globally by managing strategic scheduling and real-time operational performance.
  • Employees benefit from flexible country-specific benefits, extensive learning opportunities, and a commitment to inclusion and equal opportunity.

Matching Summary

Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry.

Skills & Requirements

Must-have

  • Advanced proficiency in IEX and Cisco tools
  • Real-time contact center performance monitoring
  • Workforce scheduling and optimization
  • Intraday staffing adjustments
  • Data analysis and reporting
  • SQL database query skills
  • Workforce management metrics expertise

Nice-to-have

  • Strong presentation and influencing skills
  • Adaptability to dynamic business environment
  • Collaboration with global teams
  • Change management and continuous improvement
  • Experience with multi-channel environments
  • Smartsync analytical tool experience

Key Requirements

  • Minimum 4 years call center operations experience
  • At least 24 months dedicated Workforce Management experience
  • Bachelor's degree or certification preferred
  • Proven real-time monitoring and scheduling optimization
  • Ability to manage multiple priorities in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter