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JONDAVIDSON PTE. LTD. is seeking an Operations Support Engineer for GovTech projects in Singapore. The role involves managing technical incidents, ensuring system reliability, and utilizing tools like Zendesk and Jira for support and tracking.
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Job Summary
You will be at the frontline of maintaining the reliability and security of mission-critical government digital services.
The role requires managing the full ticket lifecycle in Zendesk while ensuring all user queries are addressed within stipulated SLAs.
You must perform daily health checks on systems hosted on the Government Commercial Cloud to ensure 99.9% availability.
Matching Summary
Match Score: 75
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JONDAVIDSON PTE. LTD. is seeking an Operations Support Engineer for GovTech projects in Singapore. The role involves managing technical incidents, ensuring system reliability, and utilizing tools like Zendesk and Jira for support and tracking.
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Skills & Requirements
Must-have
Zendesk proficiency for service desk management
Jira proficiency for bug tracking and workflows
ITIL framework knowledge for incident management
Linux/Unix command line proficiency
Windows Server administration skills
Nice-to-have
Experience with Singapore Government projects
Familiarity with Government Commercial Cloud GCC
Confluence documentation experience
Basic API understanding and Postman usage
ITIL Foundation Certification
Key Requirements
Diploma or Degree in Computer Science or IT
Strong understanding of ITIL frameworks
Compliance with IM8 policies and security standards