Guest Service Officer (Serviced Residences Cluster)

SOURCEO PTE. LTD.

Singapore, Singapore
**
Willing to work rotating shifts
Handle guest complaints tactfully
Respond within three rings
** SOURCEO PTE. LTD. is seeking a Guest Service Officer for its serviced residences in Singapore. The ideal candidate should possess a positive attitude, strong communication skills, and ideally some hospitality experience, with responsibilities including guest relations, handling inquiries, and ensuring guest satisfaction. **

Job Summary

  • The role involves working closely with the Residence Manager to provide courteous services and efficiently resolve guest complaints.
  • Employees must ensure all telephone calls are answered promptly within three rings and maintain high standards of personal grooming.
  • Staff are responsible for maintaining guest room security, following emergency procedures, and providing accurate information about local attractions.

Matching Summary

Match Score: 75

** SOURCEO PTE. LTD. is seeking a Guest Service Officer for its serviced residences in Singapore. The ideal candidate should possess a positive attitude, strong communication skills, and ideally some hospitality experience, with responsibilities including guest relations, handling inquiries, and ensuring guest satisfaction. **

Skills & Requirements

Must-have

  • Willing to work rotating shifts
  • Handle guest complaints tactfully
  • Respond within three rings

Nice-to-have

  • Positive attitude with outgoing personality
  • Experience in hospitality industry
  • Knowledge of HMS systems

Key Requirements

  • O-Level or equivalent education
  • Willingness to work weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter