Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer-facing service role
Work order management
Key inventory administration
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. The role involves managing customer inquiries, processing maintenance requests, and overseeing key inventory, requiring strong communication and organizational skills

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers and managing incoming maintenance and project requests.
  • The University of Arkansas offers a vibrant work environment with benefits including health, dental, life and disability insurance contributions, tuition waivers, holidays, leave accrual, and retirement programs.
  • The position requires regular, reliable attendance and the ability to maintain collegial and harmonious working relationships.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. The role involves managing customer inquiries, processing maintenance requests, and overseeing key inventory, requiring strong communication and organizational skills.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance contributions, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service role
  • Work order management
  • Key inventory administration
  • Payment processing for keys
  • Proactive customer communication
  • Use of Microsoft Office
  • Switchboard operation

Nice-to-have

  • Familiarity with FAMIS CMMS
  • Knowledge of Workday system
  • Good customer service skills
  • Ability to maintain harmonious relationships
  • Knowledge of accessibility standards
  • Data analysis skills

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background and sex offender registry checks
  • Ability to legally work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter