Customer Service Agents In Turkish And English

Concentrix

Tirana, Albania
Not specified
Turkish and english language proficiency
Inbound calls, chat, or email support
Handle customer issues and complaints
Concentrix is seeking Customer Service Agents proficient in Turkish and English for its Tirana, Albania location. The role entails providing customer support through various channels, with a focus on resolving issues and ensuring customer satisfaction in a dynamic work environment

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Concentrix is a leading global provider of customer experience (CX) solutions and technology, creating game-changing customer journeys for some of the world’s best brands.
  • Join our new team of game-changers in Tirana! We’re currently looking for Customer Service Agents in Greek and English.

Matching Summary

Match Score: 75

Concentrix is seeking Customer Service Agents proficient in Turkish and English for its Tirana, Albania location. The role entails providing customer support through various channels, with a focus on resolving issues and ensuring customer satisfaction in a dynamic work environment.

Skills & Requirements

Must-have

  • Turkish and English language proficiency
  • Inbound calls, chat, or email support
  • Handle customer issues and complaints
  • Maintain professionalism with clients
  • Use CRM tools and related software

Nice-to-have

  • Customer focus, empathy, and attention to detail
  • Willingness to cooperate with team leaders and colleagues
  • Team player who shares information and best practices

Key Requirements

  • High School Diploma
  • Minimum 30 WPM typing speed
  • Ability to handle stressful situations
  • Previous experience in a customer-facing role or contact center is ideal

Work Rights

Not specified

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