Chef De Brigade Réception (h/f/x)

Sofitel Sydney Wentworth

Paris, France
On-site
Supervise reception team
Manage guest check-in/check-out
Handle billing and payments
The Chef de Brigade supervises a team of receptionists and ensures the smooth operation of the establishment's welcome service

Job Summary

  • The Chef de Brigade supervises a team of receptionists and ensures the smooth operation of the establishment's welcome service.
  • Key responsibilities include verifying reservation schedules, managing reallocations in case of overbooking, and handling guest dissatisfaction.
  • The role involves organizing the receptionists' work, welcoming guests, supervising billing, and potentially undertaking commercial missions and staff training.

Matching Summary

The Chef de Brigade supervises a team of receptionists and ensures the smooth operation of the establishment's welcome service.

Skills & Requirements

Must-have

  • Supervise reception team
  • Manage guest check-in/check-out
  • Handle billing and payments
  • Ensure lobby cleanliness and security
  • Provide warm and welcoming guest experience

Nice-to-have

  • Embody Heartist spirit
  • Proactive and initiative-driven
  • Passion for customer service
  • Excellent communication skills

Key Requirements

  • Proficiency in English and a second language
  • Experience with Opera Cloud system is a plus
  • Strong IT skills
  • Excellent interpersonal skills
  • Attention to detail, organization, and rigor
  • Good presentation
  • Flexibility and versatility

Work Rights

Not specified

Tailored Resume

Cover Letter