The CRM Manager will contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data
Job Summary
The CRM Manager will contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data.
Define and lead the UKI CRM strategy in collaboration with the Digital Director, lead, manage and develop the CRM executives within the central digital team.
Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off.
Matching Summary
The CRM Manager will contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data.
Skills & Requirements
Must-have
CRM strategy development
Customer data management
Segmentation and targeting
GDPR compliance
Stakeholder management
Nice-to-have
Positive, collaborative, can-do attitude
Passion for customer data
Alignment with group working principles
Key Requirements
Experience in CRM across acquisition and retention
Experience managing at least one person
Experience managing CRM agencies and budgets
Ability to manage multiple datasets and campaigns
In-depth knowledge of CRM KPIs, terminology and GDPR compliance