Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified
10 years of itsm experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and compliance within the organization. The ideal candidate will have a strong background in ITIL practices and IT governance, with a commitment to continuous improvement and leadership

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays per year.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and compliance within the organization. The ideal candidate will have a strong background in ITIL practices and IT governance, with a commitment to continuous improvement and leadership.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Strong working knowledge of ITIL practices

Work Rights

Not specified

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