Customer Experience Specialist

Holly Hunt Enterprises Inc

East Greenville, PA, United States
Customer partnership cultivation
Dealer and direct contract management
Cross-functional area consultation
Responsible for cultivating and promoting the long-term customer partnership with key accounts and managing dealer and direct contract business activities from order specification to service

Job Summary

  • Responsible for cultivating and promoting the long-term customer partnership with key accounts and managing dealer and direct contract business activities from order specification to service.
  • Acts as a key contact and project liaison, facilitating compliance with contractual requirements, generating reports, and researching alternative project solutions.
  • Creates and delivers Customer Experience training initiatives, travels as necessary, and provides project management for assigned customer/dealer/agency projects.

Matching Summary

Responsible for cultivating and promoting the long-term customer partnership with key accounts and managing dealer and direct contract business activities from order specification to service.

Skills & Requirements

Must-have

  • Customer partnership cultivation
  • Dealer and direct contract management
  • Cross-functional area consultation
  • Customer satisfaction assurance
  • Project liaison facilitation
  • Contractual requirement compliance
  • Proactive project and order activities

Nice-to-have

  • Design for the good of humankind
  • Redefining modern for the 21st century
  • Support causes that align with values
  • Build a sustainable, equitable future

Key Requirements

  • 6-7 years customer service/sales experience
  • Bachelor's degree or equivalent experience
  • Experience with business systems and technology
  • Manufacturing or service industry preferred
  • Contract furniture industry experience preferred
  • Sales operations experience preferred

Work Rights

Not specified

Tailored Resume

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