Service Assurance Manager

Globe

Valero, Philippines
Service performance monitoring
Incident and problem management
Cross-functional stakeholder collaboration
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference

Job Summary

  • At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
  • The Service Assurance Manager is responsible for managing service quality, incident resolution, and continuous improvement initiatives to ensure optimal mobile data service delivery.
  • Globe promotes equal opportunity throughout the employee lifecycle and is committed to diversity, equity, and inclusion.

Matching Summary

At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.

Skills & Requirements

Must-have

  • Service performance monitoring
  • Incident and problem management
  • Cross-functional stakeholder collaboration
  • Service quality threshold analysis
  • Network quality improvement programs
  • Customer experience analytics

Nice-to-have

  • Business interface and escalation point
  • Service testing and active test management
  • Presentation to senior management
  • Trend analysis and root cause investigation
  • Dashboard creation and ownership

Key Requirements

  • Experience in service assurance management
  • Strong analytical and communication skills
  • Ability to lead cross-functional teams
  • Experience with SLA and KQI metrics
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter