This role provides ITIL-based first- and second-level support for IT infrastructure across the Americas Region within a fast-paced manufacturing environment
Job Summary
This role provides ITIL-based first- and second-level support for IT infrastructure across the Americas Region within a fast-paced manufacturing environment.
The successful candidate will manage problem management, process improvement, and knowledgebase development while ensuring secure and reliable IT operations.
Employees benefit from community engagement opportunities, strong leadership guidance, and access to state-of-the-art innovation hubs.
Matching Summary
Match Score: 85
This role provides ITIL-based first- and second-level support for IT infrastructure across the Americas Region within a fast-paced manufacturing environment.
Skills & Requirements
Must-have
First and second level IT support
Active Directory, DNS, DHCP proficiency
ITIL practices and ticketing systems
Root cause analysis for incidents
On-call rotation availability required
Nice-to-have
Scripting experience for automation
Experience in manufacturing environment
Cybersecurity audit exposure
CompTIA or Microsoft certifications
KPI dashboard reporting skills
Key Requirements
Associate degree in IT or Computer Science
Minimum 3 years of IT Service Desk experience
Strong English speech and writing skills
Bachelor's degree preferred or equivalent experience