Job Summary

• The role serves as a subject matter expert in Workforce Management to balance customer demand with service level targets.
• Responsibilities include creating medium and short-term forecasts to determine daily and hourly headcount requirements per channel.
• The position requires active collaboration with stakeholders to plan supply levers and manage shrinkage effectively.

Matching Summary

Skills & Requirements

Key Requirements

• Analytical ability for complex problem solving
• Experience in capacity planning preferred
• Strong presentation and communication skills

Work Rights