Senior Support Operations Specialist

Axon

Atlanta, GA, United States
Competitive salary; 401k with employer match; disc...
On-site
4+ years support operations experience
Saas licensing models expertise
Queue-based ticket environment sla accountability
Axon is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management for their customers. The ideal candidate will have extensive experience in support operations within a fast-paced environment, focusing on continuous improvement and collaboration across various teams

Job Summary

  • This role serves as a subject matter expert ensuring accurate and timely software provisioning and licensing for customers.
  • The position sits at the intersection of Support, Sales, Customer Success, and Engineering to ensure seamless customer access.
  • Axon offers competitive benefits including discretionary paid time off, parental leave, and comprehensive medical plans.

Matching Summary

Match Score: 85

Axon is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management for their customers. The ideal candidate will have extensive experience in support operations within a fast-paced environment, focusing on continuous improvement and collaboration across various teams.

Salary

Competitive salary; 401k with employer match; Discretionary paid time off

Skills & Requirements

Must-have

  • 4+ years support operations experience
  • SaaS licensing models expertise
  • Queue-based ticket environment SLA accountability
  • End-to-end software provisioning execution
  • Cross-functional collaboration with Sales and Support

Nice-to-have

  • Experience in IoT or security technology environments
  • Licensing automation tool proficiency
  • Familiarity with Axon cloud evidence platforms
  • Process improvement and standardization drive
  • Strong written and verbal communication skills

Key Requirements

  • 4+ years in support operations or order management
  • Strong understanding of SaaS entitlements
  • Proven ability to troubleshoot operational issues

Work Rights

Not specified

Tailored Resume

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