Product Support Rep Iv

MEDTRONIC

United States
Base: $46,800.00 - $70,200.00; bonus/equity: mip e...
Fully remote
Respond to customer product inquiries
Troubleshoot customer concerns
Document customer interactions
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • We are seeking a Product Support IV / Team Lead to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $46,800.00 - $70,200.00; Bonus/Equity: MIP eligible; Benefits: Health, Dental, Vision, 401k, PTO, etc.

Skills & Requirements

Must-have

  • Respond to customer product inquiries
  • Troubleshoot customer concerns
  • Document customer interactions
  • Utilize internal knowledge bases
  • Support, mentor, and train team members

Nice-to-have

  • Experience with veterans
  • Experience with healthcare systems
  • Experience with regulated products
  • Comfort with high-volume phone interactions

Key Requirements

  • 8 years of relevant work experience
  • Unrestricted U.S. work authorization

Work Rights

Unrestricted U.S. work authorization

Tailored Resume

Cover Letter