Delivery Manager - Teleperformance

Dyson

Chicago, Illinois, United States
Onsite
Experience managing customer service operations
Strong understanding of contact centre metrics
Ability to work collaboratively with partners
The Delivery Manager ensures that Dyson customers receive consistently excellent service with minimal effort

Job Summary

  • The Delivery Manager ensures that Dyson customers receive consistently excellent service with minimal effort.
  • This role involves overseeing the performance of outsourced customer service sites.
  • Dyson offers a comprehensive benefits package linked to a high-performance culture.

Matching Summary

The Delivery Manager ensures that Dyson customers receive consistently excellent service with minimal effort.

Skills & Requirements

Must-have

  • Experience managing customer service operations
  • Strong understanding of contact centre metrics
  • Ability to work collaboratively with partners

Nice-to-have

  • Detail-oriented with proactive problem-solving
  • Excellent communication skills
  • Comfortable in fast-paced environments

Key Requirements

  • Experience in outsourced customer service
  • Proven ability to influence at multiple levels

Work Rights

Not specified

Tailored Resume

Cover Letter