Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Payroll regulatory requirements
Customer expectation exceeding
Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday in the Americas. The ideal candidate should have a background in payroll customer service, strong communication skills, and a dedication to customer satisfaction. This role offers opportunities for career advancement, collaboration, and a positive work culture
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday in the Americas. The ideal candidate should have a background in payroll customer service, strong communication skills, and a dedication to customer satisfaction. This role offers opportunities for career advancement, collaboration, and a positive work culture.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified