Senior Customer Service Account Representative

Carrier

Syracuse, NY, US
Base: $64,500.00-$113,250.00; bonus/equity: not sp...
Onsite
End-to-end order management
Customer relationship management
Cross-functional collaboration
Carrier is seeking a Senior Customer Service Account Representative in Syracuse, NY, to manage strategic customer accounts and ensure a seamless order management process. The role involves collaborating with internal teams to deliver excellent customer service and maintain strong relationships

Job Summary

  • Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing.
  • Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account customers.
  • Employees are eligible for benefits, including Health Care, Retirement, Time Off and Leave, Disability, Life Insurance, and Tax-Advantaged Accounts.

Matching Summary

Match Score: 85

Carrier is seeking a Senior Customer Service Account Representative in Syracuse, NY, to manage strategic customer accounts and ensure a seamless order management process. The role involves collaborating with internal teams to deliver excellent customer service and maintain strong relationships.

Salary

Base: $64,500.00-$113,250.00; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • end-to-end order management
  • customer relationship management
  • cross-functional collaboration
  • accurate order processing
  • issue resolution

Nice-to-have

  • customer system requirements
  • proactive account management
  • reliable liaison

Key Requirements

  • Bachelor’s Degree with 1+ years experience
  • Associate’s Degree with 3+ years experience
  • High School Diploma with 5+ years experience
  • account order management experience
  • customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter